Key roles of frontline managers who are leading change

In the 2018 Prosci Best Practices in Change Management Bench Marking Report, 34 per cent of respondents said they felt their organisations adequately prepared frontline managers and supervisors to lead their teams through change. This leaves 66 per cent unprepared.   Frontline managers need to play five key roles when leading change. Communicator. Employees look…

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Why an enterprise-wide approach to change management is crucial

One of my Prosci colleagues, CEO Scott McAllister, asks business leaders who report experiencing unprecedented change if they have an established approach for budgeting, hiring, ramping up new clients, marketing, and process improvement. They always say “yes”. His next question often gets blank stares. He asks what common approach they’re using to address the people…

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Boosting discretionary effort

We like to think we’re great leaders and role models who bring out the best in our people, by providing clear direction, motivation, and support. I recall a conversation with a team leader in a large organisation who was really disturbed by his line manager’s management style. The team leader said ‘He’s on his way…

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Getting help to take the next big career leap

  Are you at a career crossroads? You may be thinking about moving to a new industry or sector to climb the corporate ladder? Or are you looking for a complete career change or at starting your own business? Many of us don’t take the leap or delay it unnecessarily. We aren’t sure of the…

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Good leaders never make hospital passes

Do some responsibilities in your organisation get passed around like a hot potato? I often see, tasks, particularly hard ones, being passed on to the next person, who doesn’t really want it or have time to do it. Worse, they have no clarity about what’s expected so they aren’t set up for success. A common…

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Plastic bags and change management

We’re all familiar with the Coles plastic bag debacle and accompanying triple back-flip with a side of small plastic products. At its core, the removal of single-use plastic bags from supermarkets was a change management project. Coles was looking to change a process and modify customer behaviour. Removing single-use plastic bags has already been done successfully…

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Change must focus on people

A common mistake I see in organisations undertaking change projects is that they have a project manager focused on the technical side of the change but no-one focused on the people side of the change. If there is a project management team, the focus tends to divert to the technical issues such as the new…

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How to get good return on new training investment

  Many organisations invest significant sums of money in training staff but then don’t reap the full return on that investment. Managers incorrectly assume “you now know what to do so you will”. They expect equipping staff with knowledge is enough to ensure its application. I see this happen often with respect to change management…

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